Questions and answers

Please take a look at the following sections to find the answers to your questions. If you can't find what you're looking for or have any further questions, please feel free to contact us. We are always here for you and happy to help!

1. product questions
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2. shipping questions
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3. returns questions
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4. contact questions
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1. product questions

Is my bike compatible with your winglets?

Our sport winglets are compatible with almost every motorcycle. On some motorcycles on the side and front, on some only on the side. On the product page you will find a list of all compatible motorcycles, as well as some photos. If you are still not sure, please feel free to contact us. 

Why are there only two winglet colors?

There is clearly the greatest demand for the colors black and white, so we have decided not to build up stocks for the other colors at the moment. If you would like to order a different color, please contact us and we will let you know under which conditions we can produce the desired color for you. 

2. shipping questions

Do you ship internationally?

At the moment we only ship within the European Union, but international shipping is already planned for the future. Follow us on social media so you don't miss out.

How long is the delivery time? 

As soon as we receive an order, we process it as quickly as possible and usually even on the same day. You can generally expect a delivery time of 2-5 days.

3. returns questions

I don't like your product, what can I do?

If your order arrives and you notice that it doesn't look right for your bike, that's no problem at all. In this case, you can make use of your 14-day right of return. 

How do I make a return?

On the following page you will find all the information about the right of return, so that you can make sure that all the requirements for a return are met. At the bottom of the page you will find the sample form, which you are welcome to use for your return.

 

 https://nhew.de/pages/widerrufsrechtseite

4. contact questions

How do I contact you? 

You are welcome to contact us via the contact form in our website menu, via the email address nhewshop@outlook.com or on Instagram at @nhew.de 

Processing time from customer service?

No more bad customer service. Whatever your request, you will receive a response from us within 24 hours.